FAQ

What is failure transaction / unsuccessful transaction?
All payments are processed by the bank that issues the credit or debit card or netbanking. Based on that process the bank returns a successful or failed message. Bank does not provide any reason for failed transactions and in some cases may return this message to us even after successfully debiting a customer’s account. No amount is paid to us when a transaction is termed failed and we would not be in a position to make refunds against these transactions. The process of receiving the transaction status is fully automated and it is very unlikely that we do not confirm a ticket with a successful transaction message.

Payment made but no confirmed ticket.
Tickets are confirmed when we receive a Successful transaction message. Any technical problems in this stage including a break in connectivity or slow connection can cause this problem. In all these circumstances the total amount including any service charge is refunded to the customers account. The refund is done as a manual process in the morning of every working day. The amount will normally reflect in the customer’s account within 15 working days, but this depends on the individual bank and their processes.

Cancellation refund not done.
The cancellation refunds are done manually every forenoon on all working days. The refund amount will normally appear within 15 working days of our refunding, but this depends on the individual bank and their processes.

How to do partial cancellation? And how to do it?
The cancellation screen displays the list of seats booked in red, only those seats that are selected are cancelled. Currently this feature is not available, We will provide this feature as soon as possible.

Current cancellation.
We do allow cancellation of current tickets up to four hour before departure of bus from its starting point. This time is not to be confused with the boarding time printed on your booking.

Who do I contact for complaints regarding refunds, failed transactions, not confirmed order etc?
The best way to reach us for complaints regarding refunds, failed transactions and booking etc is by writing a with your PNR & contact details. We therefore strongly recommend you to use the support link.

Who do I contact for complaints related to operations?
Complaints related to the actual bus services i.e. Delay in service, physical discomfort during the journey, behaviour of the staff, quality of buses, etc will be addressed at main office.

Sri Ram Travels: Frequently asked questions 

Got any questions for us about the details of your tour? Take a look at the frequently asked questions we have right here on our website and find the answers that you are looking for below: 

What is transaction failure or unsuccessful transaction 

When you see this message flashed on your screen, this means that your bank fails to process your payment. Oftentimes, the bank won’t give a reason for the failure of their system, but the message would still be relayed even after the amount needed had been debited from your account.

To ensure that you wouldn’t accidentally pay double the amount you need, you should immediately contact your bank and inform them about the transaction that you made to make sure that they debited the right amount and that their system recognized the payment. 

Payment made but not confirmed ticket 

Your ticket would be confirmed the moment that we receive a successful transaction. However, if you’ve already made the payment and the ticket you booked still hasn’t been confirmed yet, you only need for the system to reload again and see if any changes happened. If it is still unconfirmed, immediately send us a message and we will resolve the problem as quickly as we can. 

Cancellation refund not done 

Here at Sri Ram Travels, we manually process all of the cancellation refunds during the forenoon of our working days. Once successfully processed, these refunds would appear on your account 15 days after they had been processed. If it doesn’t appear, contact us and we will send you a confirmation that your refund has been sent. We will also inform the bank in case the problem is on their end of the stick. 

How to do partial cancellation? 

When booking a seat on our bus, you will see a display of all the seats you have booked. Once you select the seat, it would be cancelled from your booking. However, there are some fees that you need to settle if you cancel a booking a few weeks before your scheduled trip. 

Who do I contact for complaints about refunds, unconfirmed orders and failed transactions? 

In cases like this, it would be best to contact us first or to visit us in our office to settle the problem with your transaction. We would try to give you all the answers that you need to ease your mind about our services.

Who do I contact regarding the operations? 

You can contact our manager and we will try to be at your service as soon as we can. If you feel any discomfort during your journey with us or if we fail to satisfy you with our service, you can tell our staff all about the problem and we will deal with it accordingly.